About and operator
TranscriptJet is operated by an independent developer under the TranscriptJet name and offers Free and paid Pro plans.
Acceptance
By accessing or using TranscriptJet, you agree to these Terms. If you do not agree, do not use the service.
The service
YouTube, TikTok, X (Twitter) and Facebook use platform captions first. Audio transcription is attempted only when captions are confirmed absent and usage limits and service availability permit it. Instagram uses audio transcription. Results identify their source and may need correction. Availability is not guaranteed. You must have the right to process submitted videos, and third-party platform terms apply. No developer API or public transcript archive is offered. The public MP4/WebM link tool has been withdrawn from the website. Any file-link processing, including existing tasks and results, remains subject to these Terms, including rights, usage and retention requirements. Local file upload, audio-only files, private or authenticated links and batch submission are not offered.
Accounts and usage
Guests have 2 accepted requests and 3 minutes of video audio transcription per rolling 24 hours, with a 3-minute maximum video duration for audio transcription. Free accounts keep 20 accepted requests and 30 minutes of video transcribed from audio per rolling 30 days, with a 15-minute maximum video duration for audio transcription. Pro has 300 requests and 300 minutes of video transcribed from audio per rolling 30 days, with a 300-minute (5-hour) maximum video duration for audio transcription. Platform captions do not consume minutes of video transcribed from audio. AI usage is based on full verified video/audio duration, rounded up to whole minutes. Unknown duration prevents AI generation. Accepted requests still count if processing fails or needs review; started or uncertain AI usage is not refunded by deletion, claim or upgrade. Guest history lasts 7 days; account history lasts 30 days from the original request creation. Unexpired guest results can be claimed after sign-in in the same browser, keeping corrections, highlights and spent usage. You are responsible for account security and the rights to process submitted videos. Abuse controls may restrict misuse.
Plans, subscriptions and payment
Free costs $0. TranscriptJet Pro costs US$9.99 per month. Pro provides 300 accepted requests and 300 minutes of video audio transcription per rolling 30 days, with no free trial. Paid Pro subscriptions renew monthly until canceled. Waffo Pancake acts as Merchant of Record for paid subscriptions. Applicable taxes are calculated at checkout. Pro subscriptions are offered through Pricing, subject to available capacity and payment-service availability. Users may cancel future renewals. Cancellation and access termination follow the confirmed payment-provider subscription lifecycle. Requested cancellation retains access during a valid paid period; terminated or refunded subscriptions lose paid access.
Refund policy
Paid-order refund requests are reviewed under payment-provider rules and mandatory consumer-law rights. Cancellation does not automatically refund an already paid period. See our Refund Policy.
Availability and disclaimers
TranscriptJet is provided on an "as available" basis. Caption availability, completeness, timing, and accuracy can vary by source and third-party platform. The service may be changed, suspended, or interrupted. To the extent permitted by applicable law, TranscriptJet does not make warranties that every submitted video will produce a transcript or that the service will be uninterrupted or error-free. Nothing in these Terms excludes or limits rights or liabilities that cannot lawfully be excluded or limited.
Prohibited uses
Do not use the service for unlawful content or activity; submit private or non-public content without the necessary rights; infringe others' rights; bypass quotas, security, or access controls; interfere with the service; or use automated bulk activity that abuses the normal product workflow.
Limits and suspension
TranscriptJet may limit or suspend access when reasonably necessary to address abuse, security risk, legal requirements, third-party platform restrictions, or provider availability. You may delete transcript results from your workspace or history and contact support for broader account closure requests.
Changes to these terms
We may update these Terms as the service changes. The current version and effective date will be posted here. Continued use after an update means the updated Terms apply from their stated effective date, subject to any notice or consent required by applicable law.
Effective date
Effective date: October 8, 2026